Centro
Syracuse, NY

Pay for Centro passes using the Token Transit app. Token Transit is fast and convenient, getting you where you need to go with ease.

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Send a Pass

Token Transit Send a Pass is an online pass purchasing portal for Centro. You can purchase a pass online and have it instantly sent to any phone number you choose. You can now instantly deliver transit passes for your friends and family.


Fares

Do you qualify for reduced fares?

Anyone may purchase any fare listed above. However, the following fares can only be used by qualifying riders and may require ID to board.

Name Rider requirements
Game Day Senior (65+) Seniors age 65+ (in Syracuse, Auburn, Oswego, Rome) and 60+ (in Utica) who show the driver either a Centro ID or a combination of a Medicare card and photo ID upon boarding the bus. Seniors may also purchase a Permanent Centro Reduced Fare Photo ID.
You will need to show ID to board.
Game Day Persons With Disabilities Persons with disabilities who show. the driver either a Centro ID or a combination of a Medicare card and photo ID upon boarding the bus. Persons with disabilities may also purchase a Centro Reduced Fare Photo ID which is valid for 4 years (must recertify every 4 years).
You will need to show ID to board.
Game Day Children (6-9) Children ages 6 through 9 who are accompanied by an Adult.
You will need to show ID to board.

Passes

Passes can be used at any time after purchase. Purchased passes are stored in the "Stored Passes" section of the app. The countdown does not begin until after the pass is first used. For more information on how to use the app, checkout our video tutorial.

Name Description
Round Trip Purchased passes are saved for later use. Round Trip passes are valid for travel to and from games. Service begins approximately 2 hours before each event and ends approximately 1 hour after the conclusion of each event.

Frequently Asked Questions

Contact Information

Contact Token Transit (start here)

Contact Us

Token Transit is here to help. We respond to web requests submitted via the support request form.

Submit a Request

If you need to contact Token Transit, you will receive the fastest response by submitting a request using the link below. Token Transit staff work quickly to ensure that your requests are responded to in a timely manner and that your concerns are addressed. 

Submit a support request


Alternative Support Channels

Token Transit responds fastest to requests submitted online. If you are unable to submit a request online, we also can be reached via email, SMS, and voicemail. It may take significantly longer to receive a response via these methods.

Email

If you cannot submit a request via, you can email Token Transit support at help@tokentransit.com. When you send an email, please include your name and the phone number that you've used to create your account. If you do not include this information we may not be able to address your issue.

For Transit Agencies

Information for our transit agency partners
Partner Agencies
Token Transit in Your Agency

About Token Transit

What is Token Transit?

Token Transit is a mobile ticketing app that lets you pay for and ride public transit with your phone. We partner with transit agencies across the country to offer fare payment for your public transit agency in our app.

With the Token Transit app, you purchase, activate and board using just your phone. All of your passes are stored in the cloud, and retrievable on any mobile device.

Install Token Transit
How do I ride with Token Transit?
Can I use Token Transit?

App Questions

Can I ride without an internet connection?
Can I connect, link, or use my existing bus pass with the Token Transit app and use it on my phone?
Is my phone supported?
What services does the Token Transit app require?
Can multiple people board using a single phone?
When do I need an internet connection?
What if my battery dies while my pass is active?
How do I know if my pass is active?

Active passes will be displayed under “passes in use,” which immediately appears when the Token Transit app is opened. They display a “time left” section with time remaining until the pass expires. Passes that have not been activated yet will be displayed under “stored passes,” and can be stored as long as you like.

Can I see my expired passes?
How do I select my agency?
Can I use an existing pass I have with Token Transit?

Your Account

How do I access my account?

Your account is tied to the phone number that you first used to log into the Token Transit app. You will receive an SMS message to verify your phone number when you log in.

If you lost access to your phone number and would like to access previously purchased passes, contact us.

I have a new phone number, how do I transfer my passes?
How do I send passes to other accounts?
Why was my account suspended?

Common Tasks

Quick answers on how to accomplish common tasks in Token Transit
How do I change my current agency?

Paying for Token Transit

How do I add a credit or debit card?
What payment methods are accepted?

Currently Token Transit accepts credit, debit or a prepaid debit cards as forms of payment as well as Apple Pay on iOS devices. We are looking into additional methods of letting users pay for the bus through our app. Contact us to let us know how you would like to pay.

We are a convenient alternative to existing forms of payment. If you do not have a credit or debit card you can always continue to use your current method to pay for transit fares.

Can I purchase reduced-price passes?
When will I be charged?
Is my card data secure?
How do I get a receipt?
Can I pay with cash?

Fare Capping

What is Fare Capping?

Riding Public Transit

How do I plan a trip?

Token Transit recommends using the following mobile apps for trip planning:

Many other trip planning apps exist as well. For more information ask your transit agency about trip planning apps they recommend.

Where is my bus?

Transit Agency Information

How do I contact my transit agency?

Please reach out directly to your transit agency if you have any questions or concerns regarding the agency and their service. Token Transit can help with your mobile passes and can help refer you to the transit agency for further assistance if you need.