NFTA Metro
Buffalo, NY
Pay for NFTA Metro passes using the Token Transit app. Token Transit is fast and convenient, getting you where you need to go with ease.
Fares
Do you qualify for reduced fares?
Anyone may purchase any fare listed above. However, the following fares can only be used by qualifying riders and may require ID to board.
| Name | Rider requirements |
|---|---|
| Reduced |
Available for youth ages 5 to 11 years old, Seniors ages 65 and older, disabled and Medicare with proper ID. Proof of eligibility required.
You will need to show ID to board.
|
Passes
Passes can be used at any time after purchase. Purchased passes are stored in the "Stored Passes" section of the app. The countdown does not begin until after the pass is first used. For more information on how to use the app, checkout our video tutorial
| Name | Description |
|---|---|
| Single Trip BUS | Valid for a single ride on BUS. Ticket will display for 15 minutes. |
| Single Trip RAIL | Valid for a single ride on RAIL. Ticket will display for 45 minutes. |
| Round Trip RAIL | Valid for a round trip ride. Each ticket will display for 45 minutes. |
| Day BUS & RAIL | Day passes are valid on BUS and RAIL until 4:00 am. |
Frequently Asked Questions
Riding with Token Transit
About Token Transit
What is Token Transit?
Token Transit is a mobile ticketing app that lets you pay for and ride public transit with your phone. We partner with transit agencies across the country to offer fare payment for your public transit agency in our app.
With the Token Transit app, you purchase, activate and board using just your phone. All of your passes are stored in the cloud, and retrievable on any mobile device.
Install Token Transit
How do I ride with Token Transit?
Can I use Token Transit?
App Questions
Can I ride without an internet connection?
Can I connect, link, or use my existing bus pass with the Token Transit app and use it on my phone?
Is my phone supported?
Can multiple people board using a single phone?
When do I need an internet connection?
What if my battery dies while my pass is active?
How do I know if my pass is active?
Active passes will be displayed under “passes in use,” which immediately appears when the Token Transit app is opened. They display a “time left” section with time remaining until the pass expires. Passes that have not been activated yet will be displayed under “stored passes,” and can be stored as long as you like.
Can I see my expired passes?
How do I select my agency?
Can I use an existing pass I have with Token Transit?
Your Account
How do I access my account?
Your account is tied to the phone number that you first used to log into the Token Transit app. You will receive an SMS message to verify your phone number when you log in.
If you lost access to your phone number and would like to access previously purchased passes, contact us.
I have a new phone number, how do I transfer my passes?
How do I send passes to other accounts?
Why was my account suspended?
Common Tasks
Quick answers on how to accomplish common tasks in Token TransitHow do I change my current agency?
Payment Questions
Paying for Token Transit
How do I add a credit or debit card?
What payment methods are accepted?
Currently Token Transit accepts credit, debit or a prepaid debit cards as forms of payment as well as Apple Pay on iOS devices. We are looking into additional methods of letting users pay for the bus through our app. Contact us to let us know how you would like to pay.
We are a convenient alternative to existing forms of payment. If you do not have a credit or debit card you can always continue to use your current method to pay for transit fares.
Can I purchase reduced-price passes?
When will I be charged?
Is my card data secure?
How do I get a receipt?
Can I pay with cash?
Public Transit Help
Riding Public Transit
How do I plan a trip?
Token Transit recommends using the following mobile apps for trip planning:
- Transit available for iOS and Android.
- Google Maps available for iOS and Android.
- Apple Maps available for iOS.
Many other trip planning apps exist as well. For more information ask your transit agency about trip planning apps they recommend.
Where is my bus?
Transit Agency Information
How do I contact my transit agency?
Please reach out directly to your transit agency if you have any questions or concerns regarding the agency and their service. Token Transit can help with your mobile passes and can help refer you to the transit agency for further assistance if you need.
Transit Agency Specific
Big Blue Bus (Santa Monica, CA)
Can I transfer to other services?
Can I purchase Senior/Disabled/Medicare, and Youth passes?
DART Beach Bus (Rehoboth Beach, DE)
Can I ride the Beach Bus with Token Transit?
RTC Washoe (Reno, NV)
RTC New Fares (October 2018)
Contact Us
Contact Information
Contact Token Transit (start here)
Token Transit is here to help
Before contacting us, it may help to search our help center for answers to frequently ask questions:
Use keyword terms to narrow your search.
Submit a Request
The easiest way to contact Token Transit is by submitting a request online:
Alternatively, you may text us at:
- +1 (888) 730-4986 (US/Canada toll free)
- +1 (415) 918-6628 (US number for international)
You may also email us:
Call Token Transit
Requests submitted online will receive more prompt responses. See above.
We are able to provide the best service by responding to requests submitted online or in text.
If you are unable to use text or email, Token Transit can be reached by phone at +1 (888) 730-4986 (US/Canada toll free) or +1 (415) 918-6628 (US number for international callers).