NFTA Metro
Buffalo, NY
Pay for NFTA Metro passes using the Token Transit app. Token Transit is fast and convenient, getting you where you need to go with ease.
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Send a Pass
Token Transit Send a Pass is an online pass purchasing portal for NFTA Metro. You can purchase a pass online and have it instantly sent to any phone number you choose. You can now instantly deliver transit passes for your friends and family.
Fares
Do you qualify for reduced fares?
Anyone may purchase any fare listed above. However, the following fares can only be used by qualifying riders and may require ID to board.
| Name | Rider requirements |
|---|---|
| Reduced |
Available for youth ages 5 to 11 years old, Seniors ages 65 and older, disabled and Medicare with proper ID. Proof of eligibility required.
You will need to show ID to board.
|
Passes
Passes can be used at any time after purchase. Purchased passes are stored in the "Stored Passes" section of the app. The countdown does not begin until after the pass is first used. For more information on how to use the app, checkout our video tutorial.
| Name | Description |
|---|---|
| Single Trip BUS | Valid for a single ride on BUS. You must activate this ticket when you see the bus. Ticket will display for 15 minutes. |
| Single Trip RAIL | Valid for a single ride on RAIL. You must activate this ticket before you go down the stairs in the rail station. Ticket will display for 45 minutes. |
| Round Trip RAIL | Valid for a round trip on RAIL. You must activate this ticket before you go down the stairs in the rail station. Each ticket will display for 45 minutes. |
| Day BUS & RAIL | Day passes are valid on BUS and RAIL until 4:00am. Don’t forget to activate the ticket before your first use. |
| 7 Day BUS & RAIL | 7 Day passes are valid on BUS and RAIL until 4:00am on the 8th day. Don’t forget to activate the ticket before your first use. |
Frequently Asked Questions
Contact Us
Contact Information
Contact Token Transit (start here)
Contact Us
Token Transit is here to help. We respond to web requests submitted via the support request form.
Submit a Request
If you need to contact Token Transit, you will receive the fastest response by submitting a request using the link below. Token Transit staff work quickly to ensure that your requests are responded to in a timely manner and that your concerns are addressed.
Alternative Support Channels
Token Transit responds fastest to requests submitted online. If you are unable to submit a request online, we also can be reached via email, SMS, and voicemail. It may take significantly longer to receive a response via these methods.
If you cannot submit a request via, you can email Token Transit support at help@tokentransit.com. When you send an email, please include your name and the phone number that you've used to create your account. If you do not include this information we may not be able to address your issue.
For Transit Agencies
Information for our transit agency partnersPartner Agencies
Token Transit in Your Agency
Riding with Token Transit
About Token Transit
What is Token Transit?
Token Transit is a mobile ticketing app that lets you pay for and ride public transit with your phone. We partner with transit agencies across the country to offer fare payment for your public transit agency in our app.
With the Token Transit app, you purchase, activate and board using just your phone. All of your passes are stored in the cloud, and retrievable on any mobile device.
Install Token Transit
How do I ride with Token Transit?
Can I use Token Transit?
App Questions
Can I ride without an internet connection?
Can I connect, link, or use my existing bus pass with the Token Transit app and use it on my phone?
Is my phone supported?
What services does the Token Transit app require?
Can multiple people board using a single phone?
When do I need an internet connection?
What if my battery dies while my pass is active?
How do I know if my pass is active?
Active passes will be displayed under “passes in use,” which immediately appears when the Token Transit app is opened. They display a “time left” section with time remaining until the pass expires. Passes that have not been activated yet will be displayed under “stored passes,” and can be stored as long as you like.
Can I see my expired passes?
How do I select my agency?
Can I use an existing pass I have with Token Transit?
Your Account
How do I access my account?
Your account is tied to the phone number that you first used to log into the Token Transit app. You will receive an SMS message to verify your phone number when you log in.
If you lost access to your phone number and would like to access previously purchased passes, contact us.
I have a new phone number, how do I transfer my passes?
How do I send passes to other accounts?
Why was my account suspended?
Common Tasks
Quick answers on how to accomplish common tasks in Token TransitHow do I change my current agency?
Payment Questions
Paying for Token Transit
How do I add a credit or debit card?
What payment methods are accepted?
Currently Token Transit accepts credit, debit or a prepaid debit cards as forms of payment as well as Apple Pay on iOS devices. We are looking into additional methods of letting users pay for the bus through our app. Contact us to let us know how you would like to pay.
We are a convenient alternative to existing forms of payment. If you do not have a credit or debit card you can always continue to use your current method to pay for transit fares.
Can I purchase reduced-price passes?
When will I be charged?
Is my card data secure?
How do I get a receipt?
Can I pay with cash?
Fare Capping
What is Fare Capping?
Public Transit Help
Riding Public Transit
How do I plan a trip?
Token Transit recommends using the following mobile apps for trip planning:
- Transit available for iOS and Android.
- Google Maps available for iOS and Android.
- Apple Maps available for iOS.
Many other trip planning apps exist as well. For more information ask your transit agency about trip planning apps they recommend.
Where is my bus?
Transit Agency Information
How do I contact my transit agency?
Please reach out directly to your transit agency if you have any questions or concerns regarding the agency and their service. Token Transit can help with your mobile passes and can help refer you to the transit agency for further assistance if you need.